Log in to MemberGateway
FAQs
I want to sign up on Member Gateway.
Am I eligible to sign up?
All active Maxicare principal members or dependents who are 18 years old and above can sign up and register on Member Gateway. Members and dependents must have a Maxicare card to be able to sign up. Guardians cannot register for an account. However, a PRIMA-Silver card holder of any age may register.
What do I need to create an account?
You must have your Maxicare Card number, email address, and mobile phone number. Email addresses and mobile numbers must be unique or different for principal members and for each dependent.
I don’t have my Maxicare Card yet. Can I still sign up?
Yes, as long as you know your correct Maxicare Card Number then you can still sign up.
I am a principal member. Can I use the same email address to sign up my dependents?
No, email addresses and mobile numbers must be unique or different for principal members and for each dependent.
I’m having trouble signing up.
I can’t sign up because I have an existing account. I should log in to proceed.
Where do I log in?
You can log in at
membergateway.maxicare.com.ph
I had a Maxicare card from my previous company and I am trying to register my new card under a new company. There is an existing account upon signing up.
It is possible your previous account is still active. Please send an email to
kyc@maxicare.com.ph
I may have registered my dependent with the email and mobile number I want to use for myself.
You may be unable to reuse the email and mobile number already associated to the active account of your dependent. We can process these changes after verifying your and your dependents' identity by sending your respective valid IDs and Maxicare cards to
kyc@maxicare.com.ph.
I can’t seem to log in.
User can click the ‘Forgot Username/Password’ link after clicking ‘Log In’ on Member Gateway. The directions on how to reset your password will be sent to your registered email address.
Click Login in specific applications such as Member Gateway, MaxiHealth+, etc.
Click forgot username/password
Select Member option
Enter Email
Enter Card Number
Click ‘Send’
Click the reset password link sent via email
Enter new password and confirm password
I can’t seem to use the forgot password feature.
I did not receive any email after I used the forgot username email/password
Make sure that you entered the correct email address and card number.
It may have ended up in your spam mail inbox; kindly check if this is so.
If you would like to update the email and mobile of your account, you may send an email to
kyc@maxicare.com.ph
with pictures of any valid ID and your Maxicare card to verify your identity.
I entered my card number, but the prompt tells me my card number does not exist.
Make sure that you entered the correct email address and card number.
If you would like to update the email and mobile of your account, you may send an email to
kyc@maxicare.com.ph
with pictures of any valid ID and your Maxicare card to verify your identity.
I signed up with the wrong email address and/or mobile number. How do I change it?
You can wait 48 hours to re-register with the correct information if you were not able to receive the confirmation email or the One-Time-Pin.
I have not received an email to verify my email address. What should I do?
Make sure that the email address you entered is correct. If you still haven’t received the verification email, you can use the Resend Email Feature. You can find it at the bottom of the signup page. Simply click the ‘No Email Received? Click Here’.
If the email address is not correct, you can try to register again in 48 hours.
I did not verify my email within 48 hours and now the link has expired. What should I do?
You can sign up on RegisterMe (
https://registerme.maxicare.com.ph
) again, or use the Resend email feature by going to the "No email received? Click here" link at the bottom of the sign up page.
I still did not receive my email after multiple attempts
It may have ended up in your spam mail inbox; kindly check if this is so.
If this remains a problem, please send an email to
kyc@maxicare.com.ph
I entered an invalid One-Time-Pin (OTP) while signing up. Where do I get a new one?
You can click the Resend OTP and a new OTP will be sent to your email/mobile number.
I did not receive an OTP. What should I do?
Check if the mobile number is correct, and resend OTP. Wait for 5 minutes before clicking the resend button.
If the mobile number is not correct, you can wait 48 hours to sign up again with the correct number.
I still did not receive my OTP despite using the resend OTP function
If this remains a problem, please send an email to
kyc@maxicare.com.ph
What is the expiration for the OTP?
OTP sent to your mobile number via SMS will expire after 5 minutes. Please click the 'resend' button to receive a new OTP.
I didn’t receive the email to create a password. What should I do?
You can use the Resend email feature when you go to "No email received? Click here" link at the bottom of the sign up page.
I still did not receive my email after multiple attempts
If this remains a problem, please send an email to
kyc@maxicare.com.ph
Can I use the same email address used by another Maxicare member?
No. Email addresses should be unique for every active member.
Can I use the same mobile used by another Maxicare member?
No. Mobile numbers should be unique for every active member.
I accidentally closed the create password page. Is there a way to access it?
Yes. You can access the page again by clicking the link in the create password email sent to you.
"Something went wrong. Please try again."
This can happen for different reasons:
Your name contains a special character or a number, hence you cannot create a password and register.
Your account has a guardian status
It’s also possible that loading took too long after accepting terms and conditions so the user clicked the accept button again.
Retry registration again, and if this is not possible, please retry signing up after 48 hours.
If this remains a problem, please send an email to
kyc@maxicare.com.ph
The email verification sent to me was blank.
You can request to resend the email using the Resend Email feature.
I still did not receive my email after multiple attempts
If this remains a problem, please send an email to
kyc@maxicare.com.ph
What happens after signing up on RegisterMe?
You now have a Maxicare Single Sign On (SSO) account. You should be able to log-in to MemberGateway (
https://membergateway.maxicare.com.ph
) using the registered credentials, and/or other applications that use Maxicare SSO (see
https://login.maxicare.com.ph/accountactivated
)
I am an inactive Maxicare member, can I still sign up?
No. Your card and account must be active to sign up. A lapsed, expired, suspended, or cancelled account cannot sign up.
For other statuses of the account, please send an email to
kyc@maxicare.com.ph
I have an unfinished registration. What does this mean and how do I complete my sign-up?
An unfinished registration means you have started registration but did not complete the process by verifying the email, and/ or you have not created your password. Check your email for the email confirmation or the create password email to continue with your registration. If you would like an email re-sent, go to
registerme.maxicare.com.ph
and click the "No email received? Click here" link found at the bottom of the sign up page.
My card no. and birthday is invalid.
Please make sure that the card no. and birthday you’ve entered are correct. They should match the information gathered during your Maxicare enrollment.
If this remains a problem, please send an email to
kyc@maxicare.com.ph.
I registered my dependent with the email and mobile number I want to use for myself.
You may be unable to reuse the email and mobile number already associated to the active account of your dependent. We can process these changes after verifying your and your dependents' identity by sending your respective valid IDs and Maxicare cards to
kyc@maxicare.com.ph
I’m having trouble logging in to MemberGateway
I moved to a different company and received a new card. Do I update my information or do I register again?
You will be asked to sign up your new card number on
registerme.maxicare.com.ph
It seems that I have an existing account. What should I do?
It is possible your previous account is still active. Please send an email to
kyc@maxicare.com.ph
My login encountered a problem.
Please send an email to
kyc@maxicare.com.ph
When I logged into Member Gateway, I found out my account was expired/cancelled/suspended.
Expired, cancelled, and suspended accounts are not allowed to log in. If you have a new card, kindly sign up on
registerme.maxicare.com.ph
If this remains a problem after registering, please send an email to
kyc@maxicare.com.ph.
Can I sign up on RegisterMe with an existing or active user account in MG?
If you have an existing or active user account, then you cannot sign up on RegisterMe. The system will detect that the policy number is already in use.
I may have registered my dependent with the email and mobile number I want to use for myself.
You may be unable to reuse the email and mobile number already associated to the active account of your dependent. We can process these changes after verifying your and your dependents' identity by sending your respective valid IDs and Maxicare cards to
kyc@maxicare.com.ph
Why am I being asked to verify my One-Time-Pin after successfully logging in?
To verify your login, you will be asked to enter the One-Time-Pin you’ll be receiving on your phone upon logging in.
Why am I being asked to verify my One-Time-Pin before changing my password?
This is to ensure that your account is secure from any attempts of theft
If you did not receive any OTP, you can use the Resend OTP feature
Why am I being asked to verify my One-Time-Pin after successfully logging in?
To verify your login, you will be asked to enter the One-Time-Pin you’ll be receiving on your phone upon logging in.
Why am I being asked to verify my One-Time-Pin before changing my password?
This is to ensure that your account is secure from any attempts of theft.
If you did not receive any OTP, you can use the Resend OTP feature
Why is my account blocked?
The user account will be blocked after 3 consecutive failed login attempts. If Security Questions has been configured, the member will be redirected to Answer Security Question to unblock the account.
Or, an OTP will be sent via SMS to the verified mobile number of the member.
I don’t have access to the mobile number the OTP is being sent to.
If you would like to update the email and mobile of your account, you may send an email to
kyc@maxicare.com.ph
with pictures of any valid ID and your Maxicare card to verify your identity.
I no longer have access to the mobile number the OTP is being sent to, and I can’t log in.
If you would like to update the email and mobile of your account, you may send an email to
kyc@maxicare.com.ph
with pictures of any valid ID and your Maxicare card to verify your identity
Why is my Forgot Username/Password "Send" button disabled?
The "Send" button is disabled after 3 consecutive attempts of Forgot Username/Password. This is to prevent possible hacking or fraud. It will be enabled again after 24 hours.
Why am I being asked to change my password when I log in?
There are three possible reasons for this:
This is your first time logging in
You need to change your password. Your password expires after 90 days.
The system detected that you have not logged in for the past 90 days.
How do I update my email address or mobile number
Log in to your account and access
login.maxicare.com.ph
Click your name and click ‘Profile’
In ‘Manage Your Account’, click Profile and edit your mobile number.
How do I update my password?
Go to
https://login.maxicare.com.ph/
Click your name at the top right corner then click on Profile
Click Change Password
Enter the 6-digit OTP before changing password
Enter your current password and new password
Click Update Password
I can’t access my MG account. How can I reset or change my password?
Click Login in specific applications such as Member Gateway, MaxiHealth+, etc.
Click forgot username/password
Select Member option
Enter Email
Enter Card Number
Click the reset password link sent via email
Enter new password and confirm password
I can’t access my MG account. How do I retrieve my username?
Click Login in specific applications such as Member Gateway, MaxiHealth+, etc.
Click forgot username/password
Select Member option
Enter Email
Enter Card Number
Click the reset password link sent via email
Enter new password and confirm password
I did not receive any email after I used the forgot username/password
Make sure that the correct email address and card number was entered.
Make sure that registration was successful, and if not, ask the user to try registration again
It may have ended up in your spam mail inbox; kindly check if this is so.
If you would like to update the email and mobile of your account, you may send an email to
kyc@maxicare.com.ph
with pictures of any valid ID and your Maxicare card to verify your identity.
I used the forgot username/password but it said my card number did not exist.
Make sure there is no space after the email or card number before pressing send
Sign up with your active card on
registerme.maxicare.com.ph
with the correct email and mobile number.
If you would like to update the email and mobile of your account, you may send an email to
kyc@maxicare.com.ph
with pictures of any valid ID and your Maxicare card to verify your identity.